Yes, your dog can attend Zen Dogs while boarding with us! We encourage including Zen Dogs in their routine. Simply let us know during booking, and we’ll confirm at check-in to make sure everything is set. Feel free to reach out with any special requests or questions!

Our playgroups are thoughtfully organized based on temperament, play style, breed, and size to ensure each dog feels comfortable and enjoys their time. Every dog receives a complimentary temperament test upon check-in, which helps us find the best group for them. To prioritize safety, we keep our groups small, typically around 10 dogs or fewer. If your dog prefers solo play, we offer one-on-one sessions during boarding for an additional fee. Please let us know in advance, as these sessions are based on availability.

While we don’t have staff on the premises overnight, we ensure every dog is well-exercised from daily play and settles comfortably in their suites at night. We also have cameras inside and outside the facility, allowing us to monitor remotely and check in on the dogs throughout the night to ensure their well-being.

Yes, we can arrange grooming for your dog during their stay! If they already have an appointment with a groomer, you can let us know if you’d like us to cancel it, or we can take your dog to the grooming session while they’re boarding with us. Just let us know your preference!

For your dog’s stay, we recommend bringing prepackaged food and treats, as we can store frozen or refrigerated items as needed. If your dog takes any medication or supplements, please bring them along; there’s no charge for administering these. For nature walks, a harness and leash are required. We encourage bringing comforts from home, such as beds, blankets, or 2-3 favorite toys, to help your dog feel at ease. Please note that we don’t leave bones or other ingestible items in suites overnight for safety reasons. We provide all necessary bedding, blankets, and feeding bowls for our guests.

We recommend packing extra food to keep your dog’s diet consistent. However, if they do run out, we can provide Fromm’s Grain-Free Salmon Tunalini Recipe for an extra fee. We’ll notify you before providing house food to ensure you’re aware.

Yes, your dog’s safety is our top priority. In a medical emergency, we’ll do our best to take them to their regular vet if they’re available. If not, we’ll bring them to Aurora Vet Care in Waunakee or the nearest emergency vet. We’ll contact you immediately, if possible, while arranging the care your dog needs.

Since your dog’s suite is reserved throughout their stay, we’re unable to adjust the rate, even if they’re away during the day attending Zen Dogs. Our boarding rates cover the reserved suite and all facility amenities, including off-site excursions like Zen Dogs. We appreciate your understanding.

To find the best suite for your dog, please visit the “Book Your Stay” tab on our website and click on “Our Suites.” You’ll find photos and descriptions of each suite to help you choose the perfect one for your pup.

No problem! If your dogs need to be separated during mealtime, we’ll ensure they eat in separate rooms to keep them comfortable and relaxed. Just let us know at check-in, and we’ll follow your feeding instructions to make sure each dog gets their meal without any stress. Please note that a small fee applies for the additional feeding room.

Yes, you’re welcome to pick up your dog earlier than planned! Just give us a call to let us know when you’re on the way, and we’ll have them ready for you. Please note that our standard cancellation policy applies, so there may not be a refund or adjustment to the boarding fee for early pick-ups.

Yes, we can board unaltered dogs! For safety and comfort, unaltered dogs are placed in playgroups with dogs of similar temperament or given individual play sessions. Please note that additional fees may apply for solo activities, and unaltered dogs may have some restrictions on group play depending on their behavior and energy level. Feel free to reach out with any specific questions or concerns about your dog’s stay!

See below.

Our boarding rates are charged by the day, starting with the day your pet arrives. There is no daily charge for departures scheduled between 8am-9am and 12pm-2pm (Monday through Saturday, closed Sunday morning) An additional daily charge is applied to Late departures. Because we experience busier volume on weekends, if your pet arrives on Saturday morning and stays to Sunday afternoon there is a minimum two-day charge, and if your pet arrives Friday either in the morning or afternoon and stays until Sunday there is a minimum three-day charge.