Yes, we groom all breeds, from small to large. If your dog has unique requirements, let us know in advance.

Yes, our groomers are trained to work with dogs of all temperaments. However, extreme aggression may require special arrangements.

Yes, we offer hypoallergenic shampoos and conditioners for pets with sensitive skin. Please let us know about any allergies or sensitivities in advance.

We do not allow pet parents to remain in the grooming area during the appointment. In most cases, dogs behave differently when their owner is present. They may become more anxious, protective or distracted which can make grooming less safe and more stressful. Our goal is to create a calm, structured, Fear Free environment where your dog can focus and build trust with their groomer?

Please inform us beforehand. We can adjust our approach to accommodate your pet’s specific health or mobility concerns.

At our Fear Free grooming salon, your dog stays with their groomer for the duration of their appointment. We do not rotate dogs in and out of kennels throughout the groom.

If a dog is having difficulty with handheld dryers, we may transition them to a specialized drying space that distributes low pressure air while they rest comfortably in a secure, enclosed area. This allows us to dry them thoroughly without causing additional stress.

If needed we can incorporate lick mats and other Fear Free tools to ensure your pup feels safe, supported and relaxed throughout their visit.

Matted fur can be painful for dogs. We will assess the severity and recommend appropriate grooming options, which may include shaving the mats for your pet’s comfort.

Yes! At the Emerald Paw, puppies are enrolled in a structured Puppy Program designed around their developmental stages. Early grooming experiences shape how a dog feels about handling, sounds and touch for life. Rushing can create fear; gradual and consistent exposure builds confidence.

As outlined in our service agreement, all pets presented for grooming must be fit and healthy. If your dog is not feeling well, we kindly ask that you reschedule once they are healthy. Grooming can be physically and emotionally stressful for a sick pet and our priority is always their safety and well being. If you are unsure if your dog is fit for the appointment please contact us prior to arrival.

Dogs with active fleas, contagious conditions, or signs of illness cannot be groomed.

Fleas

If fleas are discovered at check in or at any time during the grooming process, the service will be stopped immediately and you will be contacted to pick up your dog right away. A sanitation fee will be applied to cover the cost of disinfecting the entire salon and any revenue lost due to necessary closure for cleaning.

Ticks

We will remove ticks during the grooming process. However, if more than three (3) ticks are found, an additional service fee wil be applied and extra time may be added to the group to ensure safe and thorough removal.

Yes, our groomers are trained to perform breed-specific cuts and can also provide customized styles to suit your preferences.

We use high-quality, pet-safe shampoos, conditioners, and grooming tools. Let us know if you prefer a specific product for your pet.

Inform us in advance so we can use calming techniques. We also recommend bringing a favorite toy or blanket for comfort.

Yes, we have specialized tools and shampoos to help reduce shedding and keep your dog’s coat healthy.

Yes, late arrivals may need to be rescheduled, and no-show appointments may incur a fee.

We do not transition grooming dogs into group play after their appointment. Our groomers will notify you approximately 15 minutes before your dog’s groom is complete. This allows for a calm, person-to-person handoff that keeps your dog’s experience predictable and stress free.

If you need extra time before arrival, please let us know at drop-off so we can ensure we have a comfortable holding space available while your dog waits.

At The Emerald Paw grooming is customized to each individual dog. We charge hourly at a rate of $70 per hour. Time is based on breed, size, coat condition, temperament, and any special styling requests.

Because we Fear Free we prioritize comfort over speed. Some pets may require additional time to ensure a low stress, positive experience.

We can only provide estimates but would be happy to provide a more personalized estimate for ongoing appointments after the first visit.

Pricing can change based on time between visits, coat condition and grooming requests. Longer gaps between visits, can lead to matting and may require us to reintroduce parts of the grooming process more slowly. Changes in behavior or health related issues can also increase the time needed to groom your dog safely and comfortably.

Keeping the coat longer requires more brushing and drying time. Hand scissoring and breed-specific cuts take additional time due to the detail and complexity.

Our pricing reflects the time, skill and individualized care needed to ensure a safe and positive grooming experience.

RECURRING APPOINTMENT CLIENTS CANCELLATION POLICY

We kindly ask for 48 hours notice if you need to cancel or reschedule your grooming appointment.

• Cancellations made with 48+ hours notice: No fee will be charged
• Cancellations made with less than 48 hours notice OR no-shows: You will be charged 100% of the scheduled grooming service fee.

Continued Cancellations:

If cancellations persist and a reliable schedule cannot be maintained, we may need to remove your dog from our recurring schedule. Future appointments would then need to be booked individually based on availability.

Anal glands are medically related structures and, when necessary, are best evaluated and expressed internally by a licensed veterinarian. Internal expression allows the gland to be fully emptied and then properly assessed for infection, impaction, abscessing or other underlying medical concerns.

It’s normal for some dogs to act a little differently after grooming. The process is physically and mentally stimulating, and they may feel tired, extra energetic, slightly itchy, or just “off for a few hours.

If your dog went from having a heavy coat or matting to being shaved shorter, the sudden change can feel very different. Matted coats pull tightly on the skin, so removing them can create a new, unfamiliar sensation. Similar to taking off a tight sweater you’ve worn for a long time, dogs may seem sensitive, shy or more aware of their body.

Most dogs return to normal within 24 hours. If your dog seems like they are in pain, extremely lethargic or you notice anything concerning, please contact us right away.

During business hours, our groomers are actively working with sharp tools such as shears and clippers. Grooming requires focus, precision and a calm environment. If a dog is startled by unfamiliar movement, voices or additional people in the space, they may suddenly shift or jump which can create a safety risk for both the dog and the groomer.

Our salon is intentionally designed to create a low-stimulating, safe space for dogs. Unlike open-concept salons with large viewing windows our grooming areas are structured to reduce outside visual distractions and foot traffic.

We are always happy to schedule tours outside of active grooming hours so you can see our space safely, ask questions and learn about our process.