Can my dog still come in if they have ticks or fleas or are sick?

As outlined in our service agreement, all pets presented for grooming must be fit and healthy. If your dog is not feeling well, we kindly ask that you reschedule once they are healthy. Grooming can be physically and emotionally stressful for a sick pet and our priority is always their safety and well being. If you are unsure if your dog is fit for the appointment please contact us prior to arrival.

Dogs with active fleas, contagious conditions, or signs of illness cannot be groomed.

Fleas

If fleas are discovered at check in or at any time during the grooming process, the service will be stopped immediately and you will be contacted to pick up your dog right away. A sanitation fee will be applied to cover the cost of disinfecting the entire salon and any revenue lost due to necessary closure for cleaning.

Ticks

We will remove ticks during the grooming process. However, if more than three (3) ticks are found, an additional service fee wil be applied and extra time may be added to the group to ensure safe and thorough removal.