What should I do if my dog has anxiety about grooming?

Inform us in advance so we can use calming techniques. We also recommend bringing a favorite toy or blanket for comfort.

What products do you use during grooming?

We use high-quality, pet-safe shampoos, conditioners, and grooming tools. Let us know if you prefer a specific product for your pet.

Do you offer specialty cuts or breed-standard grooming?

Yes, our groomers are trained to perform breed-specific cuts and can also provide customized styles to suit your preferences.

Can my dog still come in if they have ticks or fleas or are sick?

As outlined in our service agreement, all pets presented for grooming must be fit and healthy. If your dog is not feeling well, we kindly ask that you reschedule once they are healthy. Grooming can be physically and emotionally stressful for a sick pet and our priority is always their safety and well being. If you are unsure if your dog is fit for the appointment please contact us prior to arrival. Dogs with active fleas, contagious conditions, or signs of illness cannot be groomed. Fleas If fleas are discovered at check in or at any time during the grooming process, the service will be stopped immediately and you will be contacted to pick up your dog right away. A sanitation fee will be applied to cover the cost of disinfecting the entire salon and any revenue lost due to necessary closure for cleaning. Ticks We will remove ticks during the grooming process. However, if more than three (3) ticks are found, an additional service fee wil be applied and extra time may be added to the group to ensure safe and thorough removal.

Do you groom puppies?

Yes! At the Emerald Paw, puppies are enrolled in a structured Puppy Program designed around their developmental stages. Early grooming experiences shape how a dog feels about handling, sounds and touch for life. Rushing can create fear; gradual and consistent exposure builds confidence.

What if my dog has matted fur?

Matted fur can be painful for dogs. We will assess the severity and recommend appropriate grooming options, which may include shaving the mats for your pet's comfort.

Will my dog be in a crate during the grooming process?

At our Fear Free grooming salon, your dog stays with their groomer for the duration of their appointment. We do not rotate dogs in and out of kennels throughout the groom. If a dog is having difficulty with handheld dryers, we may transition them to a specialized drying space that distributes low pressure air while they rest comfortably in a secure, enclosed area. This allows us to dry them thoroughly without causing additional stress. If needed we can incorporate lick mats and other Fear Free tools to ensure your pup feels safe, supported and relaxed throughout their visit.

What happens if my dog has a health condition or special needs?

Please inform us beforehand. We can adjust our approach to accommodate your pet’s specific health or mobility concerns.

Can I come and stay with my dog while being groomed?

We do not allow pet parents to remain in the grooming area during the appointment. In most cases, dogs behave differently when their owner is present. They may become more anxious, protective or distracted which can make grooming less safe and more stressful. Our goal is to create a calm, structured, Fear Free environment where your dog can focus and build trust with their groomer?

Do you use hypoallergenic products?

Yes, we offer hypoallergenic shampoos and conditioners for pets with sensitive skin. Please let us know about any allergies or sensitivities in advance.

Call Or Text Us Today! Boarding: +1 (608) 602-3335 | Grooming: +1 (608) 602-3334

Call Or Text Us Today! (608) 602-3335

FAQs

November 23rd, 2024
What should I do if my dog has anxiety about grooming?
Continue reading
November 23rd, 2024
What products do you use during grooming?
Continue reading
November 23rd, 2024
Do you offer specialty cuts or breed-standard grooming?
Continue reading
November 23rd, 2024
Can my dog still come in if they have ticks or fleas or are sick?
Continue reading
November 23rd, 2024
Do you groom puppies?
Continue reading
November 23rd, 2024
What if my dog has matted fur?
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November 23rd, 2024
Will my dog be in a crate during the grooming process?
Continue reading
November 23rd, 2024
What happens if my dog has a health condition or special needs?
Continue reading
November 23rd, 2024
Can I come and stay with my dog while being groomed?
Continue reading
November 23rd, 2024
Do you use hypoallergenic products?
Continue reading

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Contact

The Emerald Paw
1050 Lillian Street
Suite 200 (RESORT), Suite 300 (SALON)
Waunakee, WI
United States, 53597

Boarding Inquiries: boarding@theemeraldpaw.com

Grooming Inquiries: grooming@theemeraldpaw.com

Boarding Questions
Call us: +1 608-602-3335

Grooming Questions
Call us: +1 608-602-3334

Salon Hours

BY APPOINTMENT ONLY.

Monday – Friday, Sunday
8:00 AM – 4:00 PM

Saturday
BY APPOINTMENT ONLY

Last grooming appointments are at 3:00 PM.

Holiday Hours May Vary. Please Call For Details.

Early Drop Off and Late Pick up for a Fee
BY APPOINTMENT ONLY

Certifications

CPR & First Aid Certified
Difficult Dog Certified Staff
Fear Free Certified Staff in Boarding and Grooming
Hair & Skin Certified Staff
PackPro Certified Staff

Resort Check In & Out

ALL CHECK IN AND CHECK OUTS ARE SCHEDULED IN 15-MINUTE INTERVALS BY APPOINTMENT ONLY BETWEEN THE FOLLOWING HOURS:

Monday – Saturday
7:30 AM – 2:00 PM

Sunday
3:00 PM – 6:00 PM

Resort Tours BY APPOINTMENT are on Monday or Tuesday between 6:00 PM and 7:00 PM.

Holiday hours may vary – call or text to confirm

Associations

National Dog Groomers Association of America
Chamber of Commerce
IBPSA – International Boarding & Pet Services Association Active Provider Member

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