Can we get a boarding discount if our dog attends Zen Dogs during the day?

Since your dog’s suite is reserved throughout their stay, we’re unable to adjust the rate, even if they’re away during the day attending Zen Dogs. Our boarding rates cover the reserved suite and all facility amenities, including off-site excursions like Zen Dogs. We appreciate your understanding.

If my dog has a medical emergency, will you take them to the vet?

Yes, your dog’s safety is our top priority. In a medical emergency, we’ll do our best to take them to their regular vet if they’re available. If not, we’ll bring them to Aurora Vet Care in Waunakee or the nearest emergency vet. We’ll contact you immediately, if possible, while arranging the care your dog needs.

What if my dog runs out of food during their stay?

We recommend packing extra food to keep your dog’s diet consistent. However, if they do run out, we can provide Fromm’s Grain-Free Salmon Tunalini Recipe for an extra fee. We’ll notify you before providing house food to ensure you’re aware.

What should we bring for my dog’s stay?

For your dog’s stay, we recommend bringing prepackaged food and treats, as we can store frozen or refrigerated items as needed. If your dog takes any medication or supplements, please bring them along; there’s no charge for administering these. For nature walks, a harness and leash are required. We encourage bringing comforts from home, such as beds, blankets, or 2-3 favorite toys, to help your dog feel at ease. Please note that we don’t leave bones or other ingestible items in suites overnight for safety reasons. We provide all necessary bedding, blankets, and feeding bowls for our guests.

Can my dog be groomed during their stay?

Yes, we can arrange grooming for your dog during their stay! If they already have an appointment with a groomer, you can let us know if you’d like us to cancel it, or we can take your dog to the grooming session while they’re boarding with us. Just let us know your preference!

Is someone there overnight?

While we don’t have staff on the premises overnight, we ensure every dog is well-exercised from daily play and settles comfortably in their suites at night. We also have cameras inside and outside the facility, allowing us to monitor remotely and check in on the dogs throughout the night to ensure their well-being.

How do you set up your groups? Can my dog do solo play?

Our playgroups are thoughtfully organized based on temperament, play style, breed, and size to ensure each dog feels comfortable and enjoys their time. Every dog receives a complimentary temperament test upon check-in, which helps us find the best group for them. To prioritize safety, we keep our groups small, typically around 10 dogs or fewer. If your dog prefers solo play, we offer one-on-one sessions during boarding for an additional fee. Please let us know in advance, as these sessions are based on availability.

Can my dog go to Zen Dogs while boarding?

Yes, your dog can attend Zen Dogs while boarding with us! We encourage including Zen Dogs in their routine. Simply let us know during booking, and we’ll confirm at check-in to make sure everything is set. Feel free to reach out with any special requests or questions!

Call Or Text Us Today! (608) 602-3335

FAQs

October 25th, 2024
Can we get a boarding discount if our dog attends Zen Dogs during the day?
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October 25th, 2024
If my dog has a medical emergency, will you take them to the vet?
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October 25th, 2024
What if my dog runs out of food during their stay?
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October 25th, 2024
What should we bring for my dog’s stay?
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October 25th, 2024
Can my dog be groomed during their stay?
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October 25th, 2024
Is someone there overnight?
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October 25th, 2024
How do you set up your groups? Can my dog do solo play?
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October 25th, 2024
Can my dog go to Zen Dogs while boarding?
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Contact

The Emerald Paw
Suite 200 – 1050 Lillian Street,
Waunakee, WI
United States, 53597

info@theemeraldpaw.com

Call us: +1 608-602-3335

Salon Hours

BY APPOINTMENT ONLY.

Monday – Friday
8:00 AM – 5:00 PM

Saturday – Sunday
8:00 AM – 12:00 PM

Last grooming appointments are at 3pm.

Holiday Hours May Vary. Please Call For Details.
In person tours are by appointment only.

Resort Check In & Out

ALL CHECK IN AND CHECK OUTS ARE SCHEDULED IN 15-MINUTE INTERVALS BY APPOINTMENT ONLY BETWEEN THE FOLLOWING HOURS:

Monday – Saturday
7:30am-2pm

Sunday
3PM – 6PM

Holiday hours may vary – call or text to confirm

Certifications

CPR & First Aid Certified
Difficult Dog Certified Staff
Fear Free Certified Staff in Boarding and Grooming
Hair & Skin Certified Staff
PackPro Certified Staff

Associations

National Dog Groomers Association of America
Chamber of Commerce
IBPSA – International Boarding & Pet Services Association Active Provider Member

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