Can you handle nervous or aggressive dogs?

Yes, our groomers are trained to work with dogs of all temperaments. However, extreme aggression may require special arrangements.

Do you groom all breeds of dogs?

Yes, we groom all breeds, from small to large. If your dog has unique requirements, let us know in advance.

Our boarding rates are charged by the day, starting with the day your pet arrives. There is no daily charge for departures scheduled between 8am-9am and 12pm-2pm (Monday through Saturday, closed Sunday morning) An additional daily charge is applied to Late departures. Because we experience busier volume on weekends, if your pet arrives on Saturday morning and stays to Sunday afternoon there is a minimum two-day charge, and if your pet arrives Friday either in the morning or afternoon and stays until Sunday there is a minimum three-day charge.

My dog is unaltered. Can you still board my dog?

Yes, we can board unaltered dogs! For safety and comfort, unaltered dogs are placed in playgroups with dogs of similar temperament or given individual play sessions. Please note that additional fees may apply for solo activities, and unaltered dogs may have some restrictions on group play depending on their behavior and energy level. Feel free to reach out with any specific questions or concerns about your dog’s stay!

Can I pick up my dog earlier than the scheduled stay or pick-up time?

Yes, you’re welcome to pick up your dog earlier than planned! Just give us a call to let us know when you’re on the way, and we’ll have them ready for you. Please note that our standard cancellation policy applies, so there may not be a refund or adjustment to the boarding fee for early pick-ups.

What if my dogs can’t eat in the same room?

No problem! If your dogs need to be separated during mealtime, we’ll ensure they eat in separate rooms to keep them comfortable and relaxed. Just let us know at check-in, and we’ll follow your feeding instructions to make sure each dog gets their meal without any stress. Please note that a small fee applies for the additional feeding room.

Which suite is best for my dog?

To find the best suite for your dog, please visit the “Book Your Stay” tab on our website and click on “Our Suites.” You’ll find photos and descriptions of each suite to help you choose the perfect one for your pup.

Can we get a boarding discount if our dog attends Zen Dogs during the day?

Since your dog’s suite is reserved throughout their stay, we’re unable to adjust the rate, even if they’re away during the day attending Zen Dogs. Our boarding rates cover the reserved suite and all facility amenities, including off-site excursions like Zen Dogs. We appreciate your understanding.

If my dog has a medical emergency, will you take them to the vet?

Yes, your dog’s safety is our top priority. In a medical emergency, we’ll do our best to take them to their regular vet if they’re available. If not, we’ll bring them to Aurora Vet Care in Waunakee or the nearest emergency vet. We’ll contact you immediately, if possible, while arranging the care your dog needs.

Call Or Text Us Today! Boarding: +1 (608) 602-3335 | Grooming: +1 (608) 602-3334

Call Or Text Us Today! (608) 602-3335

FAQs

November 23rd, 2024
Can you handle nervous or aggressive dogs?
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November 23rd, 2024
Do you groom all breeds of dogs?
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November 14th, 2024
About Our Rates
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October 25th, 2024
What does a typical day look like?
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October 25th, 2024
My dog is unaltered. Can you still board my dog?
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October 25th, 2024
Can I pick up my dog earlier than the scheduled stay or pick-up time?
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October 25th, 2024
What if my dogs can’t eat in the same room?
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October 25th, 2024
Which suite is best for my dog?
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October 25th, 2024
Can we get a boarding discount if our dog attends Zen Dogs during the day?
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October 25th, 2024
If my dog has a medical emergency, will you take them to the vet?
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Contact

The Emerald Paw
1050 Lillian Street
Suite 200 (RESORT), Suite 300 (SALON)
Waunakee, WI
United States, 53597

Boarding Inquiries: boarding@theemeraldpaw.com

Grooming Inquiries: grooming@theemeraldpaw.com

Boarding Questions
Call us: +1 608-602-3335

Grooming Questions
Call us: +1 608-602-3334

Salon Hours

BY APPOINTMENT ONLY.

Monday – Friday, Sunday
8:00 AM – 4:00 PM

Saturday
BY APPOINTMENT ONLY

Last grooming appointments are at 3:00 PM.

Holiday Hours May Vary. Please Call For Details.

Early Drop Off and Late Pick up for a Fee
BY APPOINTMENT ONLY

Certifications

CPR & First Aid Certified
Difficult Dog Certified Staff
Fear Free Certified Staff in Boarding and Grooming
Hair & Skin Certified Staff
PackPro Certified Staff

Resort Check In & Out

ALL CHECK IN AND CHECK OUTS ARE SCHEDULED IN 15-MINUTE INTERVALS BY APPOINTMENT ONLY BETWEEN THE FOLLOWING HOURS:

Monday – Saturday
7:30 AM – 2:00 PM

Sunday
3:00 PM – 6:00 PM

Resort Tours BY APPOINTMENT are on Monday or Tuesday between 6:00 PM and 7:00 PM.

Holiday hours may vary – call or text to confirm

Associations

National Dog Groomers Association of America
Chamber of Commerce
IBPSA – International Boarding & Pet Services Association Active Provider Member

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